legal

Privacy Policy

Last updated: November 2026

This policy explains what information BookMeDrive collects when you use our platform to rent or list a vehicle, and how we use it. BookMeDrive is operated by XavierStack Pvt Ltd. By using BookMeDrive, you agree to the practices described here.

1. Information We Collect

  • Account details you provide directly: name, phone number, and email address used to sign in and communicate with you.
  • Verification documents: your driving licence (front/back photos, licence number, and expiry), submitted for KYC review before you can book or list a vehicle.
  • Listing details, if you list a vehicle: photos, registration certificate (RC), insurance, and PUC documents, plus pricing and availability you set yourself.
  • Usage data such as your saved favourites and recently viewed listings, which we currently store in your browser (localStorage) rather than on our servers.

2. How We Use Your Information

  • To verify your identity and driving licence before allowing you to contact owners or list a vehicle.
  • To review and approve vehicle listings before they go live, including checking RC, insurance, and PUC documents.
  • To connect renters and owners directly — your name, verification badge, and contact details (phone/WhatsApp) are shown to the other party once you engage with a listing or booking request.
  • To operate core account features like sign-in, your dashboard, and booking-request notifications.
  • If you opt in on your listing, to feature that vehicle’s photos in BookMeDrive’s own marketing, such as Instagram posts and ads, with credit to you and the number plate blurred.

3. What We Don’t Do

  • We do not process or store payment card details, UPI credentials, or bank account information — BookMeDrive does not currently handle in-app payments; deposits and rental payments are arranged directly between renter and owner.
  • We do not sell your personal information to third parties.
  • We do not track your live location or your vehicle during a trip — listing location is a static address/city you or the owner provide, not live GPS tracking.

4. Sharing Your Information

  • Your name, verification status, and contact number are shared with a renter or owner once you engage with a specific listing or booking request — this is the core of how the platform connects people.
  • We may share information if required by law, or to investigate fraud, abuse, or a violation of our Terms of Service.
  • We do not share your documents (licence, RC, insurance, PUC) publicly — they’re used only for internal verification review.

5. Data Retention

  • We retain your account and verification information for as long as your account is active, and for a reasonable period after in case of disputes or legal requirements.
  • You can request account deletion at any time through our Help Centre — see the Contact section below.

6. Cookies

  • We use essential, httpOnly session cookies to keep you signed in securely.
  • We use Google Analytics to understand how the site is used (for example, which pages are visited and where visitors come from). When we run ads on Facebook or Instagram, we may also use the Meta Pixel to measure how those ads perform. These tools may set their own cookies, and you can block or delete them in your browser settings.

7. Your Choices

  • You can review and update your profile details, including your contact number, from your account settings.
  • You can clear your saved favourites and recently viewed listings at any time by clearing your browser’s local storage for this site.
  • You can request that we delete your account and associated data by contacting support.
  • You can turn off the optional photo-permission box at any time by editing your listing. We will then stop using that vehicle’s photos in new marketing and will take down existing posts that use them on request.

8. Contact Us

  • Questions about this policy or your data can be sent to hello@bookmedrive.com or submitted through the Help Centre.
  • BookMeDrive is operated by XavierStack Pvt Ltd, based in Chandigarh, India.