How can we help?
Send us a message, or find answers to the questions renters and owners ask most.
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Common support questions
Use the contact form above — our team can help with account issues, listing questions, or anything related to an active booking. We’ll reply to the email you provide.
Sign-in on BookMeDrive is phone-number based rather than a traditional password, so send us a message via the contact form if you’ve lost access to your registered number.
Go to your Profile and submit your licence photo and details from the KYC section. Our team manually reviews it — it isn’t instant — and your status updates to Verified once approved.
Send us a message via the contact form with the listing link or user’s name and what happened — we review reports and can take action on the account if needed.
Send us a message via the contact form and we’ll help you close your account and remove your data.
From your Fleet dashboard, open the vehicle and use the edit or remove option. Reach out via the contact form if you run into any issues.
For booking requests, unanswered messages from an owner cause the request to auto-expire after 2 hours. If you’re stuck outside of that flow, send us a message and we’ll help you reach the other side or move on to another listing.
Both are linked in the footer of every page — see Privacy Policy and Terms of Service for the full details on data use and platform rules.